Terms of service
Last updated: 22 October 2026
These terms apply when you engage Linwood Studios (ABN 87 940 501 357) ("we", "us"), a small website development studio based in Melbourne, Victoria. Linwood Studios is a registered business name, operated by a sole trader. "You" means the business ordering our services. Your written quote or offer sets out the specific work, price and timing, and forms part of these terms.
1. Scope
We deliver the work described in your quote. Anything else is extra, and we'll give you a price before doing it.
2. Prices and payment
Prices are in Australian dollars. We are not registered for GST, so no GST is included in or added to our prices, and our invoices show "No GST charged". Work starts once the 50% deposit is paid. The balance is due when you approve the work, before it goes live. Invoices are due within 7 days. Care plan fees are billed monthly in advance. We don't take payments through this website.
3. Your content
You confirm that you have the right to use any logos, photos, text and trademarks you send us, and that your business details (such as licences, prices, hours and claims) are accurate. We only publish details you've approved.
4. Changes
Two rounds of changes are included in each package. A round is one combined list of changes. Extra rounds are $40 each or quoted.
5. Timing
Delivery times (72 hours for a Starter Website, 10 business days for an Online Store Starter) start once we have both the deposit and all of your content. Delays in receiving content or approvals extend the timeline.
6. Ownership
Once you've paid in full, you own the website content and design files we made for you. Your domain is registered in your name. Third-party items such as stock images, fonts, hosting, platforms and apps stay under their own licences and terms.
7. Accounts and access
You keep ownership of your Google Business Profile, domain, hosting and store accounts. We use manager or collaborator access only, and you can remove it at any time. You pay third-party costs (such as your domain, store platform subscription and card fees) directly to those providers.
8. Tools we use
We use software tools, including AI-assisted tools, to help draft text and build pages. A person reviews everything before it's shown to you or published.
9. Cancellation and refunds
If you cancel before we start design work, we refund your deposit, less any third-party costs already paid on your behalf. Once the first draft has been delivered, the deposit is non-refundable. Nothing in these terms limits your rights under the Australian Consumer Law, including the consumer guarantees.
10. Care plans
Care plans run month to month. You can cancel with 30 days' written notice, and we'll hand over access and files when you leave.
11. No guarantees of results
We take reasonable care with all our work, but we don't guarantee search rankings, traffic, enquiries or sales.
12. Liability
To the extent the law allows, our total liability to you is limited to the fees you've paid us in the previous 3 months (or, for an online store build, the build fee plus the last 3 months of care plan fees). This doesn't apply where the law doesn't allow it, including your rights under the Australian Consumer Law.
13. Privacy
We handle personal information as described in our privacy policy.
14. Concept designs
Concept designs shown on this website were made by us to demonstrate our work. They are not live client websites and don't imply any endorsement by, or connection with, the businesses shown.
15. Governing law
These terms are governed by the laws of Victoria, Australia.
Contact
Linwood Studios · ABN 87 940 501 357, Melbourne, Victoria. Questions about these terms? Email LinwoodStudiosTeam@gmail.com.